IT SOPs - Service Delivery Policies

Details

Category: IT

SOP-SD-01 : The First Client Visit
SOP-SD-02 : Guide to a Service Call
SOP-SD-03 : Response Times - Guarantees and Delivery
SOP-SD-04 : Ticket Statuses to Use and When to Use Them
SOP-SD-05 : Setting Job Priorities
SOP-SD-06 : Service Ticket updates (time estimate, work type, etc.)
SOP-SD-07 : Time Entry and Note Entry in Service Tickets
SOP-SD-08 : Information Sharing
SOP-SD-09 : Service Board Backlog Management
SOP-SD-10: Daily Monitoring of Client Machines
SOP-SD-11: Patch Management Philosophy and Procedures
SOP-SD-12 : Setting Up Alerts in Your PSA and RMM
SOP-SD-13 : New PC Checklists
SOP-SD-14: Server Down Procedures
SOP-SD-15: Third Party Tech Support - Documenting Calls
SOP-SD-16 : Third Party Tech Support - Rules of Engagement

IT SOPs - Human Resources

Details

Category: IT

SOP-HR-01 : Hiring Process
SOP-HR-02 : Outsourcing Process
SOP-HR-03 : Employee On-board Orientation
SOP-HR-04 : Roles of responsibilities of Front Office Executive
SOP-HR-05 : Roles of responsibilities of Service Manager
SOP-HR-06 : Roles of responsibilities of Technician
SOP-HR-07 : Honesty, Integrity and Teamwork Anthem
SOP-HR-08 : Annual Performance Review
SOP-HR-09 : Procedure for Lay-offs and Downsizing
SOP-HR-10 : Time Sheet Submission and Approval Process
SOP-HR-11 : Employee Benefits
SOP-HR-12: Travel Policies

IT SOPs - Client Management

Details

Category: IT

SOP-CM-01 : Checklist for setting up and updating a new service client
SOP-CM-02 : Activating and Registering
SOP-CM-03 : Activating and Registering Client Software and Hardware
SOP-CM-04 : Local Docs versus Server / My Docs
SOP-CM-05 : Moving a Client Office

IT SOPs - Sales, Marketing

Details

Category: IT

SOP-SM-01 : Introducing your company to client
SOP-SM-02 : Quarterly Roadmap meetings
SOP-SM-03 : Handling Sales tickets and Sales Queues
SOP-SM-04 : Trip Charges
SOP-SM-05 : Sales scripts
SOP-SM-06 : Removing Clients from support services

IT SOPs - Backups and Disaster Recovery

Details

Category: IT

SOP- BD-01 : Documenting Backups
SOP- BD-02 : Defining your client Backup
SOP- BD-03 : Backup Philosophies and Client Communication
SOP- BD-04 : Backup Monitoring, Testing, and Management
SOP- BD-05 : Changing Technologies
SOP- BD-06 : Disaster Recovery - Simple Restores

IT SOPs - Finance Department

Details

Category: IT

SOP-FN-01 : Billing Procedures Policies
SOP-FN-02 : Collection Policies
SOP-FN-03 : Invoice Review & Processing
SOP-FN-04 : Cash Flow : Late Payment Policy
SOP-FN-05 : Invoice Review & Processing
SOP-FN-06 : Running Regular Financial Reports
SOP-FN-07 : Vendor Management & Co-ordination
SOP-FN-08 : Vendor / Distributor Record Keeping
SOP-FN-09 : Inventory Management
SOP-FN-10 : Annual Budgeting
SOP-FN-11 : Tracking Credit Card Auto-Payments

IT SOPs - Maintenance

Details

Category: IT

SOP-MN-01 : Scheduling Monthly Maintenance and On Site Visits
SOP-MN-02 : Checklist for Major Scheduled Maintenance
SOP-MN-03 : The Monthly Maintenance Checklist
SOP-MN-04 : Monthly Single Checklist
SOP-MN-05 : Outsourcing (some) of Your Monthly Maintenance

IT SOPs - IT Department

Details

Category: IT

SOP-IT-01 : Professional Daily Time Management Reporting
SOP-IT-02 : Time Tracking for Employees
SOP-IT-03 : On call requirements for a day
SOP-IT-04 : Maximizing bill ability of IT resources
SOP-IT-05 : E-mail rules and etiquette

For Sample SOP Resources please click here

For More details about SOP, please click here