SOP-CS-01 : Stocks return and exchange from customers and policy
SOP-CS-02 : Complaints
SOP-CS-03 : Sales Associate Responsibilities to Customer
SOP-CS-04 : Sales Associate Authority for Complaint Resolution
SOP-CS-05 : Special Product or Service Orders
SOP-CS-06 : Customer Service desk- General Product Knowledge
SOP-CS-07 : Enrolment of customer for Loyalty Programs
SOP-CS-08 : Customer Feedback
SOP-CS-09 : Customer Home Delivery (Delivery Appointment Process)